poizystorePrivacy Policy

We at poizystore collect personal information from you only when necessary to operate our platform, process your payments, verify your identity, and respond to your support requests. This page describes what we collect, how we use it, and the rights you have over your data.

When you use poizystore — whether to access our live-dealer tables, sportsbook, or slot games — we collect your email address, username, phone number, and payment details. We may also collect identity documents (government ID or passport) during Know Your Customer verification before your first withdrawal. We use this information to keep your account secure, process deposits and withdrawals, comply with local law, and provide customer support in English and Indonesian.

We do not sell your personal data to third parties. We do not share your account details for marketing without your consent. We encrypt your data in transit and store it securely. If you have questions about how we handle your information, contact our support team, or read the sections below for full details on data handling, cookies, third-party processors, and your rights.

What Data We Collect on poizystore

We collect the following categories of information when you use poizystore:

• Account Information: Email address, username, password, phone number, date of birth, and preferred language (English or Indonesian).
• Payment Information: Details of your deposit and withdrawal transactions, including the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), transaction amount, and timestamp.
• Identity Documents: Scans of your government ID or passport collected during KYC verification before your first withdrawal on poizystore.
• Gameplay Data: Records of your bets, results, and account balance updates during live-dealer sessions, slot games, and sportsbook activity.
• Support Communications: Messages, attachments, and chat transcripts if you contact our customer support team regarding account issues, payment questions, or game rules.
• Technical Data: Your IP address, device type, browser type, pages visited, and session duration when you access poizystore.

How We Use Your Data on poizystore

We use the information we collect for the following purposes:

• Account Management: We use your email, phone, and username to create and maintain your poizystore account, verify your identity during login, and reset your password if you forget it.
• Payment Processing: We use your payment information to process deposits to your poizystore account and withdrawals back to your original payment method. We record all transaction details for reconciliation and dispute resolution.
• Identity Verification: We collect and verify your government ID or passport to comply with Know Your Customer regulations and detect fraud before allowing large withdrawals on poizystore.
• Gameplay Recording: We record all live-dealer rounds and game outcomes so we can review disputed results, provide session history to you, and maintain a permanent record for compliance purposes.
• Customer Support: We use your account information and communication history to respond to your questions about account recovery, payment issues, game rules, or technical problems on poizystore.
• Security and Compliance: We use technical data to detect unauthorized access attempts, prevent fraud, monitor for unusual activity, and comply with local gaming and financial regulations.

Third-Party Processors and Data Storage

We partner with external service providers to operate poizystore. These partners include payment processors, hosting providers, customer support platforms, and identity verification services. We require all third parties to sign data processing agreements that commit them to protecting your information with the same security standards we use.

Our servers and payment systems may be located outside Indonesia — for example, in Singapore or other regional data centres. By using poizystore, you acknowledge that your data may be processed outside your home jurisdiction. We maintain security protocols to protect your data regardless of where it is stored.

We do not share your personal information with marketing partners, data brokers, or advertisers. We do not sell or rent your email address or phone number. If we need to share your information with a third party (such as a payment provider or identity verification service), we will only do so for the purposes necessary to operate poizystore and with appropriate confidentiality agreements in place.

Cookies and Tracking on poizystore

We use cookies and similar technologies to keep you logged into your poizystore account and to remember your preferences (such as language choice). These are session cookies that expire when you close your browser, or persistent cookies that remain for a set period to improve your experience.

We do not use cookies for advertising or third-party tracking. We do not allow advertisers to place tracking cookies on poizystore. If you prefer not to accept cookies, you can disable them in your browser settings, but this may limit your ability to access some features on our platform.

Your Rights and Data Access on poizystore

You have the right to request a copy of the personal data we hold about you on poizystore. You can also request that we correct any inaccurate information, delete your data, restrict how we use it, or export it to another service. To exercise any of these rights, contact our support team with a clear description of your request.

We will respond to data access requests within standard legal timeframes. If you ask us to delete your account on poizystore, we will remove your personal information from active systems, though we may retain transaction records for compliance purposes for as long as required by local law.

If you have a complaint about how we handle your data on poizystore, contact us first so we can address your concern. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Data Retention on poizystore

We keep your personal information for as long as your account on poizystore is active. After you delete your account, we retain transaction records for compliance purposes — typically between 3 and 7 years depending on local law — but we remove other personal information such as your identity documents and contact details.

Game session records (video, outcomes, and bets) are kept indefinitely so we can resolve disputes and provide evidence if needed. Your chat and support communications are retained for 12 months after your last contact with our support team.

Security and Data Protection on poizystore

We use industry-standard encryption (SSL/TLS) to protect your data in transit. Your password is hashed and never stored in plain text. Our servers use firewalls, intrusion detection, and regular security audits to prevent unauthorized access.

However, no online system is completely secure. If we discover a data breach affecting poizystore, we will notify you without unreasonable delay and provide information about the breach, the data affected, and steps we are taking to investigate and prevent future incidents.

Jurisdiction and Policy Updates

This privacy policy applies to poizystore users in supported jurisdictions where our services are legally available. We may update this policy from time to time to reflect changes in our practices, technology, or law. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date at the bottom of this document.

Your continued use of poizystore after we post an updated privacy policy constitutes your acceptance of the changes. If you have questions about this policy or how we handle your data, contact our support team in English or Indonesian. We are available during standard business hours and will respond within one business day.